Last updated: June 23, 2026

Welcome to Elyssi! These Terms and Conditions ("Terms") apply to the use of our website and services. By accessing or using our website, you agree to these Terms. Please read them carefully.

1. Definitions

• Return/Withdrawal Period: The period during which the consumer may exercise the right of withdrawal.
• Consumer: A natural person who is not acting in the course of a profession or business and enters into a distance agreement with the business.
• Day: Calendar day.
• Subscription Agreement: A distance agreement concerning a series of products and/or services, for which the delivery and/or purchase obligation is spread over a specified period.
• Right of Withdrawal: The consumer's option to withdraw from the distance agreement within the withdrawal period.
• Business: The natural or legal person who offers products and/or services to consumers remotely.

2. Identity of the Business

Website name: Elyssi
Address: 

20 Hartwell Cl,
Manchester M11 3TW,
United Kingdom
Email address: support@elyssi.co
Phone number: +447882739332
Contact form: Contact page

3. Applicability

These Terms and Conditions apply to every offer from the business and to every distance agreement concluded between the business and the consumer.

4. The Offer

Our offers are non-binding and subject to availability. If an offer has a limited validity period, this will be explicitly stated. The offer contains a complete and accurate description of the products and/or services offered.

5. The Agreement

An agreement is concluded when the consumer accepts the offer and meets the stipulated conditions. We will immediately confirm receipt of the acceptance electronically.

6. Right of Withdrawal

Consumers have the right to withdraw from the agreement within 14 days without stating a reason. The withdrawal period begins on the day the consumer receives the product. For more details, please see our Return Policy.

7. Consumer Obligations During the Withdrawal Period

During the withdrawal period, consumers are expected to handle the product and packaging with care. If the consumer wishes to exercise the right of withdrawal, the product must be returned in its original condition.

8. Exclusion of the Right of Withdrawal

Certain products, such as custom-made or perishable items, are excluded from the right of withdrawal. Where applicable, this will be stated in the product description.

9. Prices

All prices are displayed in the local currency of the relevant region and include VAT/sales tax, unless otherwise stated. The displayed currency depends on the country in which you are shopping. We reserve the right to adjust prices due to changes in VAT rates, exchange rates, or other unforeseen circumstances.

Region	Currency	Code
Netherlands	Euro	EUR
Belgium	Euro	EUR
Australia	Australian dollar	AUD
Denmark	Danish krone	DKK
Greece	Euro	EUR
Hungary	Hungarian forint	HUF
Italy	Euro	EUR
Japan	Japanese yen	JPY
Norway	Norwegian krone	NOK
Romania	Romanian leu	RON
Slovakia	Euro	EUR
Spain	Euro	EUR
Czech Republic	Czech koruna	CZK
United Kingdom	British pound	GBP
United States	US dollar	USD
South Korea	South Korean won	KRW

10. Conformity and warranty

We guarantee that our products comply with the agreement, the specifications in the offer, and reasonable expectations of reliability and usability. If there is a problem with your product, please consult our Return Policy

11. Delivery and execution

Orders are delivered to the address provided by the consumer. Accepted orders are processed as soon as possible, but no later than within 30 days. In the event of a delay, the consumer will be informed and has the right to terminate the agreement. See our Shipping Policy for more details.

12. Long-term transactions

Agreements entered into for an indefinite period may be terminated at any time subject to one month's notice.

13. Payment

Payments are processed securely through our payment system, which complies with legal and security standards. In the event of overdue payments, we may inform the consumer and seek an amicable solution. For more information about payment methods, please consult our Payment Policy.

14. Complaints procedure

If you have complaints about our services, please contact us via support@elyssi.co We will respond to complaints within 30 days.

15. Privacy Policy

Your privacy is important to us. Read our Privacy Policy for information about how we collect, use, and protect your personal data.

Contact information

Website name: Elyssi
Address: 

20 Hartwell Cl,
Manchester M11 3TW,
United Kingdom
Email address: support@elyssi.co
Phone number: +447882739332
Contact form: Contact page

Customer service hours:
Monday to Friday:
09:00 - 18:00 (GMT+1)
Saturday and Sunday:
Closed