Welcome to Elyssi's return policy! We want to ensure that you are satisfied with your purchase. However, sometimes something can go wrong, and we are ready to resolve any issues with your order as quickly as possible.

Summary

• As a consumer, you have a statutory right of withdrawal of 14 days (cooling-off period) after receiving your order.
• In addition, Elyssi offers a generous return period of 30 days from the delivery date to initiate a return.
• Please contact our customer service within this period via support@elyssi.co to request a return.
• The cost of returning products is borne by the customer, unless the product is defective.
• Refunds are processed within 7 business days of receiving the returned product, and in any event within the statutory period of 14 days.

Statutory right of withdrawal (14-day cooling-off period)

In addition to our generous 30-day return policy, you have a statutory right of withdrawal as a consumer. You may cancel the agreement within 14 days of receiving your order without giving any reason. For an order containing multiple products delivered separately, this period begins on the day you (or a third party designated by you) receive the final product.

Would you like to exercise your right of withdrawal? Please notify us within 14 days via support@elyssi.co or by using the model withdrawal form (see at the bottom of this page). After notifying us, you have an additional 14 days to return the product to us.

Returns

You have the right to return your order within 30 days of receipt. Please contact our customer service via support@elyssi.co to initiate a return.

After contacting us, you will receive instructions on how to return the product. Please note that the cost of returning products is borne by the customer, unless the product is defective. For a defective product, we will provide a prepaid shipping label and reimburse the return shipping costs.

Refunds

After receiving and inspecting the returned products, we aim to process the refund within 7 business days. Under your statutory right of withdrawal, you will receive a refund in any event within 14 days, calculated from the moment you notified us of the withdrawal. We may wait to issue the refund until we have received the product back or until you have demonstrated that you have sent the product back.

When exercising your statutory right of withdrawal, we will refund the full purchase price, including the standard shipping costs for the outbound shipment. If you chose a more expensive shipping method than our standard delivery, the additional costs will not be reimbursed. The refunded amount will be returned to the original payment method used for the purchase. You will receive a confirmation email once the refund has been processed.

Please note that processing times may vary depending on your financial institution.

We charge no restocking fee or administrative fees for returns. When exercising your right of withdrawal, you will receive a full refund of the purchase price, including standard shipping costs.

Return conditions

• Returns must be made in the original packaging, including all accessories.
• The product must be unused and returned in the same condition as it was received.
• Please ensure that the return shipment is properly packaged to prevent any damage during transport.
• If the product or packaging is damaged, we reserve the right to charge for any reduction in value.

Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply to:

• Sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery (for example, earrings, piercing jewelry, or underwear).
• Products made according to your specifications or clearly personalized for a specific person.
• Products that spoil quickly or have a limited shelf life.

Responsibility

We are not responsible for delays or damage during the transport of returned items. We recommend checking the package within 24 hours of receipt and contacting us immediately if there are any problems.

Cancellations

Orders can be canceled up to 12 hours after being placed. After this period, it is unfortunately no longer possible to cancel the order, because the processing process will have already started. This does not affect your statutory right of withdrawal after receiving the order.

Return method

We accept returns by post. In the case of defective products, we provide a prepaid shipping label. For all other returns, the return costs are the customer's responsibility.

Return address

Would you like to return a product? Please contact us first through our customer service. We will then send you the return instructions and return address by email. This ensures that your return is processed quickly and correctly.

Address changes

Would you like to change your delivery address after placing an order? Please contact our customer service via as soon as possible support@elyssi.co We will do our best to process the change, but cannot guarantee this if the order has already been processed.

Undeliverable packages

If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect it from a pickup point, we reserve the right to charge return and reshipping costs.

Customer service

Do you have questions about our return policy? Please feel free to contact our customer service via support@elyssi.co We aim to respond to your questions within 24/48 hours.

Company information

Website name: Elyssi
Address: 

20 Hartwell Cl,
Manchester M11 3TW,
United Kingdom
Email address: support@elyssi.co
Phone number: +447882739332
Contact form: Contact page

Customer service opening hours:
Monday to Friday:
09:00 - 18:00 (GMT+1)
Saturday and Sunday:
Closed